Refund Policy – IONSHAPE

Last updated: May 15, 2026

At IONSHAPE, customer satisfaction is our priority. That’s why we proudly offer a 60-Day Risk-Free Money Back Guarantee.

If you are not completely satisfied with your purchase, you may request a refund within 60 days of receiving your order.

1. 60-Day Risk-Free Guarantee

You have 60 days from the date your order is delivered to request a refund.

If for any reason you are unhappy with your purchase, simply contact our support team and we will assist you with the return and refund process.

2. Eligibility for Refunds

To be eligible for a refund:

• Your request must be submitted within 45 days of delivery
• The item must be returned in acceptable condition
• Proof of purchase or order number is required

We reserve the right to refuse refunds in cases of abuse, fraudulent claims, or excessive refund requests.

3. Non-Refundable Items

The following items may not be eligible for refunds:

• Gift cards
• Final sale or clearance items
• Products damaged through misuse
• Personalized or custom-made products

4. Return Process

To initiate a return or refund request, contact us at:

📧 contact@ionshape.co

Please include:

• Your order number
• The reason for your request
• Photos of the product if applicable

Our support team will provide return instructions if a return is required.

5. Refunds

Once your refund request is approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear on your account depending on your payment provider.

6. Return Shipping

In some cases, customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method for returns.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will resolve the issue as quickly as possible at no additional cost to you.

8. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact our support team first so we can help resolve the issue quickly.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📧 contact@ionshape.co
📍 1450 Market Street, Suite 420, San Diego, CA 92101, USA

Thank you for shopping with IONSHAPE.