Last updated: May 15, 2026

Thank you for shopping with IONSHAPE. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly delayed.

2. Shipping Times

Estimated delivery times vary depending on your location:

• United States: 5–12 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• International: 10–20 business days

Shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, IONSHAPE may offer free shipping promotions.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 72 hours for tracking updates to appear.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your local government.

These charges are the responsibility of the customer.

IONSHAPE is not responsible for delays caused by customs.

6. Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

IONSHAPE is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping address, contact us as soon as possible at contact@ionshape.co.

7. Lost or Stolen Packages

IONSHAPE is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the carrier directly.

We will do our best to assist you whenever possible.

8. Delayed Shipments

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control.

IONSHAPE is not liable for shipping delays caused by carriers, customs, weather conditions, or other unforeseen circumstances.

9. Contact Us

If you have any questions regarding shipping, please contact us:

📧 contact@ionshape.co
📍 1450 Market Street, Suite 420, San Diego, CA 92101, USA

Thank you for choosing IONSHAPE.